It has been a pleasure to connect (pun intended), talk and eventually collaborate with Eliza Taylor to co-author this blog.

We are both passionate about this topic pf org change management for large transformational projects, specially those that involve customer service. This topic is an area that I have also started writing about in my personal blog at puneetspen.com as well.

Read the blog here: https://aws.amazon.com/blogs/contact-center/unlocking-the-full-potential-of-amazon-connect/