Author: Puneet
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Building a Seamless Omnichannel Experience: Why Customer Engagement Should Span Across All Channels
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In today’s fast-paced and interconnected world, customer engagement has become increasingly important for businesses to succeed. Customers expect a seamless experience across all channels, from browsing products on a website to receiving support via social media. They want to be able to connect with your business when they want using…
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The Power of Data-Driven Insights: Leveraging Analytics to Optimize Contact Center Performance
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In today’s digital age, customer service has become a key factor in the success of any business. With the rise of technology and the increasing expectations of customers, contact centers have become a vital aspect of delivering exceptional customer experiences. Companies that prioritize customer service are more likely to succeed…
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Revolutionize CX in your contact center through IVR modernization
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I recently co-authored a blog with Jack Godfrey, Global Sales Director of Client Management & Channel at Connect (a UK based SI, not to be confused with Amazon Connect) wherein we talked about Revolutionize CX in your contact center through IVR modernization. Sharing the same here… https://aws.amazon.com/blogs/contact-center/revolutionise-cx-in-your-contact-centre-through-ivr-modernisation
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The Future of Customer Service: How Emerging Technologies are Reshaping Contact Centers
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The world of customer service is changing rapidly, and businesses are turning to new technologies to stay ahead of the curve. Emerging technologies like artificial intelligence (AI), chatbots, and voice assistants are transforming the way contact centers operate and the experiences they deliver to customers. In this blog post, we…