I recently co-authored a blog with Jack Godfrey, Global Sales Director of Client Management & Channel at Connect (a UK based SI, not to be confused with Amazon Connect) wherein we talked about Revolutionize CX in your contact center through IVR modernization. Sharing the same here…

https://aws.amazon.com/blogs/contact-center/revolutionise-cx-in-your-contact-centre-through-ivr-modernisation