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I'm always interested in connecting with fellow professionals, exploring speaking opportunities, discussing consulting engagements, or exploring board positions with charitable organizations.
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Speaking & Consulting Topics
Customer Service & Customer Experience
Strategies for building world-class customer service operations and creating exceptional customer experiences across all touchpoints.
Organization Change Management & Transformation
Leading successful organizational change initiatives, managing stakeholder resistance, and driving adoption of new technologies and processes.
The Human Side of AI Transformation
Balancing technology investments with people development, addressing the 93/7 problem, and ensuring AI enhances rather than replaces human capability.
Building Customer-Centric Cultures
Creating organizational cultures that prioritize customer satisfaction, empower frontline teams, and drive sustainable business growth.
Innovation Management
PhD-level insights on managing innovation portfolios, fostering creativity, and implementing systematic innovation processes in organizations.
Custom Topics
I'm happy to develop custom presentations tailored to your specific industry, audience, or organizational challenges.